Consumer Duty – post 31 July 2023 update – Caveat venditor (Let the seller beware!)
This article is a follow on from ‘Consumer Duty – Audit considerations’ which was posted here in April 2023. With the passing of the Consumer Duty implementation deadline on 31 July 2023, the FCA has been full frontally proactive in issuing a 14-point plan to ensure that banking customers are…